Shipping policy

Last updated: August 1, 2026

Thank you for shopping with Amseria. We currently deliver orders throughout the Philippines. Please review the information below regarding order processing, delivery times, shipping fees, and possible delays.

Shipping Coverage

Amseria currently ships to addresses within the Philippines nationwide.

We do not currently offer international shipping. Any future changes to our shipping coverage will be announced on our website and official social media pages.

Order Processing

Orders are processed after payment has been successfully confirmed.

Orders placed on weekends, holidays, or outside regular business hours may be processed on the next business day.

Customers will receive an order confirmation using the email address or contact information provided during checkout.

Estimated Delivery Time

Orders are generally delivered within 3–7 business days from the date the order is confirmed.

Delivery times may vary depending on:

  • The customer’s location
  • Courier operations
  • Weather conditions
  • Public holidays
  • Peak shopping periods
  • Events outside Amseria’s reasonable control

Deliveries to provincial, remote, or hard-to-reach areas may require additional time.

Business days do not include Saturdays, Sundays, or Philippine public holidays.

Shipping Fee

A flat shipping fee of ₱99 will be charged for each order.

The applicable shipping fee will be displayed during checkout before the customer completes the purchase.

Any free-shipping promotion will be subject to the specific terms and minimum purchase requirements stated in the promotion.

Order Tracking

When tracking information is available, customers will receive a tracking number or delivery update through email, text message, or another contact method provided during checkout.

Please allow time for the courier’s tracking system to update after the order has been dispatched.

Correct Shipping Information

Customers are responsible for providing a complete and accurate delivery address, active contact number, recipient name, and other necessary shipping information.

Amseria will not be responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete addresses
  • Inactive or incorrect contact numbers
  • Unavailable recipients
  • Refusal to accept the package
  • Failure to coordinate with the courier

Customers should contact Amseria as soon as possible if they notice an error in their shipping information. Changes cannot be guaranteed once an order has already been prepared or handed over to the courier.

Failed or Returned Deliveries

If an order is returned to Amseria because of an incorrect address, an unavailable recipient, repeated failed delivery attempts, or refusal to accept the package, the customer may be required to pay an additional shipping fee before the order can be sent again.

Original shipping fees are generally non-refundable unless the delivery failure was caused by Amseria or the courier.

Shipping Delays

While we aim to deliver every order within the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

Amseria is not responsible for courier delays caused by severe weather, natural disasters, transport disruptions, government restrictions, holidays, high parcel volumes, or other circumstances beyond our reasonable control.

We will assist customers in coordinating with the courier when a shipment is significantly delayed.

Damaged, Missing, or Incorrect Items

Customers should inspect their order immediately after receiving it.

If an item arrives damaged, incomplete, or different from what was ordered, please contact Amseria within 48 hours of delivery and provide:

  • Your full name
  • Order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the packaging and shipping label
  • An unboxing video, when available

Claims submitted without sufficient evidence may take longer to review or may not qualify for replacement or refund.

Please do not discard the product, packaging, labels, or accessories while the claim is being reviewed.

Lost Packages

If tracking shows that a package has not moved for an unusually long period or appears to have been lost, please contact us so we can coordinate with the courier.

A replacement or refund may only be issued after the courier has completed its investigation and officially confirmed that the package was lost.

Contact Us

For questions regarding shipping or delivery, please contact:

Amseria Customer Support
Email: support@amseria.com

Please include your order number so we can assist you more efficiently.