We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amseria@protonmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at amseria@protonmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amseria@protonmail.com.

Returns, Refunds, and Exchanges Policy

Effective Date: August 1, 2026

At Amseria, we want you to feel confident about every purchase. We carefully inspect and prepare orders before shipment. However, if you are not satisfied with your purchase or experience a problem with your order, please review the policy below.

1. Seven-Day Return Period

You may request a return within seven calendar days from the date your order is delivered.

To request a return, contact:

support@amseria.com

Please include:

• Your full name
• Order number
• Product name
• Reason for the return
• Clear photos or videos showing the product and its condition, when applicable

Photos and videos help us assess the request, but they do not replace any rights available to customers under applicable law.

Items sent back without first receiving return approval and instructions from Amseria may not be accepted.

2. Change-of-Mind Returns

Amseria accepts change-of-mind returns within seven calendar days after delivery, provided that the product:

• Is unused, unworn, unwashed, and unmodified
• Is in its original condition
• Includes its original packaging, labels, accessories, manuals, and other included items
• Shows no scratches, stains, odors, damage, sharpening, alteration, or signs of use
• Is accompanied by proof of purchase or an Amseria order number

For approved change-of-mind returns:

• The customer is responsible for return shipping costs.
• Original delivery charges are non-refundable.
• Amseria is not responsible for returned parcels that are lost or damaged while being shipped by the customer.
• We recommend using a trackable and properly insured shipping service.

3. Damaged, Defective, Incorrect, or Incomplete Orders

Please contact support@amseria.com within seven calendar days after delivery if your order:

• Arrived damaged
• Has a manufacturing defect
• Is incorrect or materially different from the item ordered
• Is missing advertised parts or accessories
• Does not reasonably match its published description, specifications, sample, or images

Please keep the product, packaging, shipping label, accessories, and included materials while we review your request.

After assessment, Amseria may provide an appropriate remedy, which may include:

• Repair
• Replacement
• Exchange
• Partial refund
• Full refund

When an approved return involves a defective, damaged, incorrect, or non-conforming product for which Amseria is responsible, Amseria will cover reasonable return shipping costs or provide suitable return instructions.

Nothing in this policy limits any rights or remedies available under applicable Philippine consumer-protection laws.

4. Thirty-Day Limited Product Warranty

Amseria provides a 30-day limited warranty against manufacturing defects, beginning on the date the product is delivered.

This limited warranty applies to defects resulting from materials, manufacturing, assembly, or workmanship under normal and intended use.

The warranty does not cover:

• Normal wear and tear
• Cosmetic changes caused by ordinary use
• Accidental damage
• Improper use, misuse, abuse, or neglect
• Failure to follow safety, care, or maintenance instructions
• Damage caused by incorrect storage
• Exposure to conditions beyond the product’s stated limitations
• Unauthorized repair, modification, engraving, sharpening, disassembly, or alteration
• Damage caused by fire, flooding, extreme weather, or other events outside Amseria’s reasonable control
• Damage caused by using the product for an unintended purpose

Depending on the nature of the verified defect, Amseria may provide repair, replacement, store credit, partial refund, or full refund.

This limited warranty is provided in addition to, and does not replace, any mandatory rights or remedies available under Philippine law.

5. Knife and Multi-Tool Returns

For safety reasons, knives, blades, and multi-tools returned because of a change of mind must be:

• Completely unused
• Unsharpened
• Free from scratches, marks, residue, or damage
• Returned with all original safety covers, packaging, manuals, accessories, and inserts
• Securely wrapped and packaged so that the blade or tool cannot open or cause injury during transportation

Used, sharpened, modified, engraved, damaged, or improperly packaged knives and tools may be refused for change-of-mind returns.

These conditions do not remove the customer’s rights when a knife or multi-tool is defective, damaged on arrival, incorrect, or materially different from its advertised description.

6. Exchanges

Exchanges are subject to product availability.

After an exchange request is approved, the original product must be returned and inspected before the replacement is dispatched, unless Amseria agrees to another arrangement.

For change-of-mind exchanges, the customer is responsible for:

• Return shipping
• Shipping costs for the replacement product
• Any price difference between the original and replacement items

For verified defective, damaged, or incorrect products, reasonable replacement shipping costs will be covered by Amseria.

7. Items Not Eligible for Change-of-Mind Returns

A product may not qualify for a change-of-mind return when it:

• Has been used, worn, washed, sharpened, modified, damaged, or altered
• Is missing original packaging, accessories, labels, instructions, or included parts
• Shows stains, odors, scratches, dents, residue, or other signs of use
• Was returned after the seven-day return period
• Was marked as final sale before purchase
• Was personalized or specially made for the customer

Products marked as final sale remain eligible for applicable remedies when they are defective, damaged, incorrect, or otherwise covered by Philippine consumer law.

8. Return Approval and Shipping Instructions

Do not send returns to Amseria without approval.

Once your return is approved, we will provide:

• The authorized return address
• Packaging instructions
• Courier or shipping instructions, when applicable
• Any reference information required for processing

The return address is provided privately for security and proper handling. Products sent to an unauthorized address may experience delays or may not be received.

Approved returns should be shipped within five calendar days after return instructions are issued, unless another timeframe is agreed upon.

9. Return Inspection

Returned products will be inspected after they are received.

Amseria may reduce or refuse a voluntary change-of-mind refund when the returned product:

• Is used or damaged
• Is incomplete
• Is not in its original condition
• Is missing accessories, packaging, manuals, or included parts
• Has been improperly packaged for return
• Does not match the product originally supplied by Amseria

This section does not limit remedies available for verified defective, damaged, incorrect, or non-conforming goods.

10. Refund Processing

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be processed within seven business days after inspection.

Refunds will generally be issued through the original payment method whenever reasonably possible. The time required for the refund to appear may vary depending on the bank, card issuer, payment provider, or financial institution.

For approved change-of-mind returns:

• Original shipping charges are non-refundable.
• Return shipping costs are deducted or paid by the customer.

For defective, damaged, incorrect, or non-conforming orders for which Amseria is responsible:

• Reasonable return shipping costs will be covered by Amseria.
• Original standard delivery charges may be refunded where appropriate.

11. Order Cancellations

To request cancellation, contact support@amseria.com as soon as possible.

We will try to accommodate cancellations before an order is packed, fulfilled, or transferred to the courier. However, cancellation cannot be guaranteed once fulfillment has started.

If an order has already been shipped or is in transit, the customer may need to receive the parcel and follow the applicable return procedure.

Orders that have been specially prepared, personalized, or modified at the customer’s request may not be cancelled once production or customization has begun.

12. Refused and Unclaimed Deliveries

Customers are responsible for providing a complete and accurate delivery address, contact number, and recipient information.

When a delivery is refused, repeatedly missed, or returned because of inaccurate customer information, Amseria may deduct actual shipping and return costs from any approved refund, except when the refusal or failed delivery resulted from an error for which Amseria or its delivery provider is responsible.

Additional shipping charges may apply if the customer asks us to resend an unclaimed or returned parcel.

13. Contact Amseria

For returns, exchanges, warranty requests, or refund concerns, contact:

Amseria Customer Support
Email: support@amseria.com
Website: Amseria.com

Please include your order number and relevant details so we can assist you efficiently.