Refund policy

Returns, Refunds, and Exchanges Policy

Effective Date: August 1, 2026

At Amseria, we want you to feel confident about every purchase. We carefully inspect and prepare all orders before shipment. Please review the policy below before requesting a return, exchange, refund, or warranty service.

1. Seven-Day Change-of-Mind Return Policy

Customers may request a change-of-mind return within seven calendar days after delivery. This matches the return period already established in your customized policy.

To qualify, the product must:

  • Be unused, unworn, unwashed, unsharpened, and unmodified
  • Remain in its original condition
  • Include its original packaging, labels, manuals, accessories, safety covers, and other included items
  • Show no scratches, stains, odors, residue, damage, alteration, or signs of use
  • Be accompanied by proof of purchase or a valid Amseria order number

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Original delivery charges are non-refundable.
  • Amseria is not responsible for returned parcels lost or damaged while being shipped by the customer.
  • Customers should use a trackable and properly insured shipping service.

These conditions reflect the seven-day change-of-mind provisions already contained in the policy.

2. Damaged, Incorrect, or Incomplete Orders

Please contact support@amseria.com within seven calendar days after delivery when an order:

  • Arrives damaged
  • Is incorrect or materially different from the product ordered
  • Is missing advertised parts or accessories
  • Does not reasonably match its published description, specifications, sample, or images

Please keep the product, packaging, shipping label, accessories, and included materials while we review your request.

After assessment, Amseria may provide an appropriate remedy, including:

  • Repair
  • Replacement
  • Exchange
  • Store credit
  • Partial refund
  • Full refund

When Amseria is responsible for a damaged, incorrect, incomplete, or non-conforming order, Amseria will cover reasonable return shipping costs or provide appropriate return instructions.

3. Thirty-Day Limited Manufacturing-Defect Warranty

Amseria provides a 30-day limited product warranty against manufacturing defects, beginning on the date the product is delivered.

This warranty applies to verified defects involving:

  • Materials
  • Manufacturing
  • Assembly
  • Workmanship under normal and intended use

The warranty does not cover:

  • Normal wear and tear
  • Cosmetic changes caused by ordinary use
  • Accidental damage
  • Improper use, misuse, abuse, or neglect
  • Failure to follow safety, care, or maintenance instructions
  • Incorrect storage
  • Exposure beyond the product’s stated limitations
  • Unauthorized repair, modification, engraving, sharpening, disassembly, or alteration
  • Damage caused by fire, flooding, extreme weather, or other events outside Amseria’s reasonable control
  • Use of the product for an unintended purpose

Depending on the nature of the verified defect, Amseria may provide repair, replacement, exchange, store credit, partial refund, or full refund.

This limited warranty is provided in addition to, and does not replace, any mandatory rights or remedies available under applicable Philippine law.

4. Knife and Multi-Tool Returns

For safety reasons, knives, blades, and multi-tools returned because of a change of mind must be:

  • Completely unused
  • Unsharpened
  • Unmodified
  • Free from scratches, marks, residue, or damage
  • Returned with all original safety covers, packaging, manuals, accessories, and inserts
  • Securely packaged so the blade or tool cannot open or cause injury during transportation

Used, sharpened, engraved, modified, damaged, or improperly packaged knives and tools may be refused for change-of-mind returns.

These conditions do not remove the customer’s rights when a knife or multi-tool has a verified manufacturing defect, arrives damaged, is incorrect, or is materially different from its advertised description.

5. Items Not Eligible for Change-of-Mind Returns

A product may not qualify for a voluntary change-of-mind return when it:

  • Has been used, worn, washed, sharpened, modified, damaged, or altered
  • Is missing original packaging, accessories, labels, instructions, or included parts
  • Shows stains, odors, scratches, dents, residue, or other signs of use
  • Is returned after the seven-day return period
  • Was clearly marked as final sale before purchase
  • Was personalized or specially prepared for the customer

Final-sale or customized products may still qualify for an appropriate remedy when they have a verified manufacturing defect, arrive damaged, are incorrect, or are otherwise covered by applicable consumer-protection laws.

6. How to Request a Return or Warranty Service

Contact:

Amseria Customer Support
Email: support@amseria.com
Website: Amseria.com

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for the request
  • Clear photographs or videos showing the product and its condition, when applicable

Do not send a product back without approval.

Once the request is approved, Amseria will provide:

  • The authorized return address
  • Packaging instructions
  • Courier or shipping instructions, when applicable
  • Any reference information required for processing

The return address will be provided privately after approval. Products sent to an unauthorized address may be delayed or may not be received.

7. Exchanges

Exchanges are subject to product availability.

For approved change-of-mind exchanges, the customer is responsible for:

  • Return shipping
  • Shipping costs for the replacement product
  • Any price difference between the original and replacement products

For verified defective, damaged, incorrect, or incomplete products, reasonable replacement shipping costs will be covered by Amseria.

8. Return Inspection

All returned products will be inspected after they are received.

Amseria may reduce or refuse a voluntary change-of-mind refund when the returned product:

  • Has been used or damaged
  • Is incomplete
  • Is not in its original condition
  • Is missing accessories, packaging, manuals, or included parts
  • Has been improperly packaged
  • Does not match the product originally supplied by Amseria

This does not limit remedies available for verified defective, damaged, incorrect, incomplete, or non-conforming products.

9. Refund Processing

Once the returned product has been received and inspected, Amseria will notify the customer whether the refund has been approved.

Approved refunds will normally be processed within seven business days after inspection and issued through the original payment method whenever reasonably possible.

The time required for the refund to appear may vary depending on the bank, card issuer, payment provider, or financial institution.

For approved change-of-mind returns:

  • Original shipping charges are non-refundable.
  • Return shipping is paid by the customer.

For defective, damaged, incorrect, incomplete, or non-conforming products for which Amseria is responsible:

  • Reasonable return shipping costs will be covered by Amseria.
  • Original standard delivery charges may be refunded when appropriate.

10. Order Cancellations

Contact support@amseria.com as soon as possible to request an order cancellation.

Amseria will try to accommodate cancellations before an order has been packed, fulfilled, customized, or transferred to the courier. Cancellation cannot be guaranteed once fulfillment has started.

Orders specially prepared, personalized, engraved, embroidered, or modified at the customer’s request cannot normally be cancelled after customization has begun.

11. Refused and Unclaimed Deliveries

Customers are responsible for providing a complete and accurate delivery address, contact number, and recipient information.

When delivery is refused, repeatedly missed, or returned because of inaccurate customer information, Amseria may deduct actual shipping and return costs from any approved refund.

Additional shipping charges may apply when the customer requests redelivery of an unclaimed or returned parcel.

12. Consumer Rights

Nothing in this policy limits any rights or remedies available to customers under applicable Philippine consumer-protection laws.